Lost customers, called back by AI.
AI voice and SMS agents re-engage customers who dropped out of a funnel — 195 conversations, 60% success on loan drop-off recovery — with sentiment per call and a phase drop-off funnel.
Omni Connect is Moderor's omni-channel customer re-engagement product. AI voice and SMS agents contact drop-offs (the seeded use case recovers abandoned loan applications), with voice-sentiment distribution per call, an engagement-activity heatmap and a phase drop-off funnel.
- 195 CONVERSATIONS / 60% SUCCESS
- VOICE SENTIMENT PER CALL
- PEAK ENGAGEMENT — FRIDAY 4 PM
- TELEPHONY PROVIDER CONFIGURABLE
Capabilities
/ FEATURESAI voice agents
Agents call applicants who abandoned an application and walk them back into the funnel — 117 of 195 reference conversations succeeded.
Sentiment analysis
Every call carries a voice-sentiment distribution so quality is measurable, not anecdotal.
Engagement heatmap
An activity heatmap finds the best contact windows — Friday 4 PM peaked in the reference data.
Rules & channels
Channels, rule/logic operators, condition action types and telephony providers are all configurable.
By the numbers
/ PROOFQuestions, answered
FAQWhat is Omni Connect used for?
Re-engaging customers who dropped out of a funnel. The flagship use case is loan drop-off recovery: an AI voice agent calls applicants who abandoned a loan application and tracks their progression through re-engagement phases.
How effective are the AI calls?
In the reference deployment, 195 conversations produced a 60% success rate, with per-call sentiment distributions to monitor conversation quality.
Which channels are supported?
Voice and SMS today, with configurable channels, rule operators, condition action types and telephony provider configuration.
More from BOM Suite
/ RELATEDHR Compliance
Employee- and process-level compliance with configurable checkpoints.
View product →BOM SUITELogical Access Management (UAM)
Identity governance with orphaned-account review and hard SOD enforcement.
View product →BOM SUITEKYC Agentic Verify
AI document verification with 98.5% average confidence in 4.1 minutes.
View product →See it on your data.
Connect a source over MCP, point an agent at a control set, and watch the first findings arrive — with you in command.